Refund & Cancellation Policy
Clear guidance for membership purchases, failed payments, cancellations and refund requests.
Effective date: 1 September 2026. This page is general platform information and should be reviewed by the business's legal/tax adviser before commercial launch.
1. Membership purchases
Paid memberships are activated only after the configured payment provider confirms a successful payment. The plan name, price, duration and available features are shown before purchase.
2. Failed, pending or duplicate payments
If a payment fails, remains pending or the customer appears to have been charged without receiving membership access, contact support with the order/payment reference. We will reconcile the transaction with the payment provider before deciding the appropriate correction or refund.
3. Cancellation
Cancellation stops future use of the membership according to the plan and applicable law. Cancellation does not automatically create a refund unless the applicable refund rules provide one.
4. Refund eligibility
Refunds may be considered for duplicate charges, confirmed payment-processing errors, a successful payment where the purchased membership cannot be delivered, or other circumstances expressly covered by applicable law or a published offer. Any promotional or plan-specific refund terms shown at purchase will also apply.
5. Non-refundable situations
Where permitted by applicable law, dissatisfaction with matchmaking results, failure to find a desired match, voluntary non-use after activation, or violation of platform rules does not by itself create a refund entitlement.
6. Refund method and timing
Approved refunds are normally sent through the original payment channel or another lawful method supported by the payment provider. Processing time can depend on the payment provider and the customer's bank.
7. Account restriction and refunds
If an account is suspended for fraud, abuse, chargeback misuse or other serious violations, refund eligibility will be assessed under the applicable plan terms and law. Legitimate payment and accounting records may be retained.
8. How to request help
Use the support contact published by ASHIRWAD MATRIMONY and provide your registered email, order ID/payment ID, plan and a short description of the issue. Never send card numbers, CVV, OTPs or payment passwords to support.
9. Changes
This policy may be updated when the service, payment arrangements or applicable requirements change. The current version and effective date will be published on this page.